We typically ship out orders within 1-3 business days unless otherwise noted.

Once you place your order we can not make changes. 

For support regarding your order (refund or exchange) please email us at hi@theencouragementcollective.com

If your package was marked as delivered but you have not yet received it, please take the following steps:

1 - Wait 24 hours. Very often USPS will mark an order as ‘delivered’ prematurely. So please give it 24 hours prior to reaching out.

2 - Was your order delivered to parcel locker? Sometimes the post office will hold your package in a parcel locker inside the postoffice. Double check the tracking details from your email.

3 - Check with neighbors to see if the package was left there. Reach out to your local post office. Share the tracking number with USPS. We recommend going to USPS in person.

If after you do that you still can’t find your package, we can definitely help you. Please email us at hi@theencouragementcollective.com , and we will be more than happy to send you a replacement if needed.

We are currently not shipping internationally. We have noticed a huge spike in duties & taxes. We are actively working on our store settings to ensure we are in compliance with international shipping settings to make sure our customers have the best experience.